Shipping policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).
You will receive a confirmation email once your order has been placed and another notification when your order has shipped.

During peak seasons (holidays, events, or promotions), processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Standard Shipping (U.S.): 3–7 business days
  • Expedited Shipping (U.S.): 1–3 business days
  • International Shipping: 7–21 business days (varies by destination)

Delivery times are estimates and may be affected by carrier delays, weather, or high-volume periods.

In-Store Pickup

Customers may choose free in-store pickup at the VLA Gift Shop.

  • Orders are typically ready within 1–2 business days
  • You will receive an email when your order is ready for pickup
  • Please bring your order confirmation and a valid ID

    Shipping Locations

    We currently ship:

    • Within the United States
    • Select international destinations

    International customers are responsible for any customs fees, duties, or taxes that may apply.

    Order Tracking

    Once your order has shipped, you will receive a tracking number via email.
    Please allow up to 24 hours for tracking information to update.

    Lost, Stolen, or Damaged Packages

    The VLA Gift Shop is not responsible for packages lost or stolen after delivery confirmation.

    If your order arrives damaged:

    • Contact us within 3 days of delivery
    • Include your order number and photos of the item and packaging

    We will work with you to resolve the issue as quickly as possible.

    Incorrect Shipping Information

    Please ensure your shipping address is correct at checkout.
    We are not responsible for orders shipped to incorrect addresses provided by the customer.

    Delays

    While we aim to deliver within the estimated time frames, delays may occur due to:

    • Weather conditions
    • Carrier issues
    • High order volumes

    We appreciate your patience and understanding.