Refund policy

Refunds are only available if the packaging is unopened, the item has not been worn, the tag is still intact, and the original receipt is present.

Exchanges/ Replacements are offered if the item is defective, or the packaging is unopened, the item has not been worn, and the tag is still intact.

Broken items that are damaged after leaving the gift shop are not eligible for refund, exchange or replacement.

Online orders are not eligible for credits or refunds when the order is received correctly and matches the items purchased. Credits or refunds may only be issued for orders that are incorrect, damaged, or otherwise qualify under our return policy.

Broken items that are received as part of an online order must reach out via email to giftshop@nrao.edu within 3 days of delivery with a photo of the item and packaging and original receipt to be eligible for refund or exchange.